Return Policy

Standard Gowns – Return Policy

At Averonix Forge, we never compromise on quality or customer satisfaction. We want you to feel radiant in your gown, which is why we happily accept returns or exchanges on our standard collection pieces.

If you wish to return or exchange an item, please contact us at contact@averonixforgellc.com within 30 days of delivery. The sooner you reach out, the smoother the process will be for your upcoming event.

Conditions of Return

Every Averonix Forge gown undergoes strict quality checks before being shipped. However, if you’re not fully satisfied with your purchase, we’re here to help with our simple 30-day return policy.

To start a return, email us at contact@averonixforgellc.com.

Please note:

  • Processing Time: Return requests are processed within 7–10 working days after we receive your email.

  • Condition: Items must be unworn, unwashed, and returned in their original condition with all tags and protective seals attached. Gowns with perfume scents, makeup stains, or alterations will not be accepted.

  • Shipping Costs: The return shipping cost is borne by the customer and may vary depending on your location.

  • Verification: You may be asked to share clear photos or videos of the product to help our team verify the condition of the gown.

Our support team will guide you through every step to ensure your experience is as elegant as our gowns.

Customized / Special Order Gowns – Return Policy

Customized or specially tailored gowns cannot be returned or exchanged.

Each customized piece is forged specifically based on your unique measurements and design preferences. Since these items are uniquely made for you, they cannot be resold or reused. We appreciate your understanding in helping us reduce waste and maintain the exclusivity of our custom designs.

Fit & Alteration Issues?

If you’re facing any fit or minor alteration-related issues, there’s no need to worry.

Simply email us at contact@averonixforgellc.com with details of the fit issues. While we do not perform alterations ourselves, our team can provide expert advice on how a local tailor can adjust your gown.

  • Shipping costs for any items sent back for inspection are paid by the customer.

  • Our representative will inform you of the exact process once you contact us.

How to Return an Item?

The return process is quick and simple:

  1. Request: Send a return request to contact@averonixforgellc.com.

  2. Instruction: Our team will respond within 24 hours with specific return instructions.

  3. Pack: Pack the item securely (original packaging is preferred to protect the delicate fabrics).

  4. Ship: Use a tracked shipping service to ensure your return reaches our forge safely.

Feedback & Support

Your feedback means the world to us. If something didn’t meet your expectations or if you have questions regarding your "Stellar Gown," feel free to reach out.

Email: contact@averonixforgellc.com