FAQs

Shipping

Are there any shipping charges?

No. We offer Free Shipping on all orders worldwide. At Averonix Forge, the price you see is the price you pay, no hidden fees at checkout.

Which courier companies do you use?

We partner with trusted global carriers like DHL, FedEx, and UPS to ensure your evening gowns are handled with care and delivered promptly.

Where is my order? How can I track it?

Once your gown has been "forged" and shipped, you will receive a tracking number via email. You can also track your order by logging into your account or emailing contact@averonixforgellc.com with your order number.

How do I change my shipping address?

If you need to update your address, please contact us within 24 hours of placing your order at contact@averonixforgellc.com. Because we prioritize fast processing, we cannot change the address once the gown has been dispatched.

I haven’t received my order yet. What should I do? If your estimated delivery date has passed, please contact our support team at contact@averonixforgellc.com. Please ensure your address was entered correctly, as we cannot be responsible for lost items due to incorrect shipping details.

Products & Quality

What makes Averonix Forge gowns different?

Our gowns are curated for high-end "Stellar" impact. We focus on premium details like 3-D floral appliqués, hand-sewn sequins, and reinforced corset bodices to ensure you look and feel extraordinary.

How do I find my correct size?

Since evening wear requires a precise fit, we provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up, as a gown can be easily tailored down for a custom fit.

Are the products ready to ship?

Yes, all items listed as "In Stock" are ready to ship. We perform a rigorous quality check on every gown before it leaves our forge.

Payments

What payment methods do you accept?

We accept all major Credit/Debit Cards, PayPal, and Apple Pay. All transactions are processed through secure, encrypted gateways.

Is my payment information safe?

Absolutely. We use SSL encryption technology to protect your data. Averonix Forge does not store your credit card details on our servers.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If your gown isn't the perfect fit, you can return it within 30 days of delivery. The gown must be in its original condition, unworn, and with all tags attached.

My gown arrived damaged. What should I do?

We take great pride in our quality, but if an item arrives defective, please email photos to contact@averonixforgellc.com immediately. We will arrange a replacement or full refund right away.

How do I start a return?

To begin a return, simply email us at contact@averonixforgellc.com with your order number and the reason for the return. Our team will provide you with the return instructions.